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Welcome to Essential store

These Terms and Conditions ("Terms") govern your purchase and use of ceramic cups ("Products") offered by [Your Business Name] ("we," "us," or "our") through our website, marketplace, or other platforms.

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1. Product Information

• All ceramic  are handmade/handcrafted; as such, variations in color, shape, and size may occur.

• We make every effort to display our products as accurately as possible, but slight discrepancies may occur due to screen settings or production processes.

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2. Orders and Payment

• Orders are accepted via our online store/authorized marketplaces.

• Payment must be made in full at the time of order.

• We accept payments via [upi,cards,cash].

• We reserve the right to cancel or refuse any order at our discretion.

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3. Shipping and Delivery

• Shipping is available within maharashtra.

• Estimated delivery times  may vary based on location and external factors.

• We are not responsible for delays caused by shipping carriers or customs.

  4. Returns and Exchanges

  • Returns are accepted within 1 days of delivery for unused, undamaged products in original packaging.

  • Custom or personalized items are non-refundable unless defective.

  • Return shipping costs are the responsibility of the customer unless the item is defective or incorrect.

  • To initiate a return, contact us at [insert email/contact].

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  5. Breakage and Defects

  • If a product arrives damaged, notify us within [10 hours] of delivery with photo evidence.

  • We may offer a replacement or refund at our discretion.

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  6. Use and Care

  • Our ceramic cups are [microwave/dishwasher safe or hand-wash only] — check the product description for specific care instructions.

  • Not suitable for open flame or extreme temperature changes unless stated otherwise.